Cache Menu App: Revolutionizing Room Service and Food Ordering Experience.
Cache Menu App: Revolutionizing Room Service and Food Ordering Experience.
Cache Menu App: Revolutionizing Room Service and Food Ordering Experience.
Cache Menu App: Revolutionizing Room Service and Food Ordering Experience.
Cache Menu App: Revolutionizing Room Service and Food Ordering Experience.
TimeLine
Jun 2022 - Nov 2022
Platform
Android & IOS App
Microsoft App
My Role
Lead UI/UX Designer
Introduction
Introduction
The Cache Menu App is a dual-component platform with admin and user applications available on Android, iOS, and Microsoft. This app allows guests to effortlessly browse, customize, and place orders for room service and restaurant meals from their own devices, while providing a robust management system for hotel and restaurant staff to efficiently handle orders, track deliveries, and optimize operations.
This case study delves into the design journey, challenges, and successes of creating an intuitive, engaging user interface, highlighting the strategic design choices, user research, and iterative development process that resulted in a seamless, user-friendly experience for both guests and service providers.
The Cache Menu App is a dual-component platform with admin and user applications available on Android, iOS, and Microsoft. This app allows guests to effortlessly browse, customize, and place orders for room service and restaurant meals from their own devices, while providing a robust management system for hotel and restaurant staff to efficiently handle orders, track deliveries, and optimize operations.
This case study delves into the design journey, challenges, and successes of creating an intuitive, engaging user interface, highlighting the strategic design choices, user research, and iterative development process that resulted in a seamless, user-friendly experience for both guests and service providers.
Goal
Goal
To create a digital solution that enhances the room service and food ordering experience for guests.
To create a digital solution that enhances the room service and food ordering experience for guests.
To provide a powerful tool by integrating a robust management system aimed to enhance operational efficiency, improve order accuracy, and elevate guest satisfaction.
To provide a powerful tool by integrating a robust management system aimed to enhance operational efficiency, improve order accuracy, and elevate guest satisfaction.
Empower hotel managers with real-time tracking, order management, and analytics capabilities, ultimately driving better service delivery and operational excellence in the hospitality industry.
Empower hotel managers with real-time tracking, order management, and analytics capabilities, ultimately driving better service delivery and operational excellence in the hospitality industry.
Problems to Solve
Problems to Solve
The Hospitality sector in Ethiopia, especially in Addis Ababa, is not as good as it should be, considering the number of hotels and restaurants available in the city.
#One
#One
Inefficient Order Management:
Traditional room service and food ordering methods are often slow and prone to errors due to manual handling.
Inefficient Order Management:
Traditional room service and food ordering methods are often slow and prone to errors due to manual handling.
The App provides an automated system that streamlines order processing, reducing delays and minimizing human errors.
The App provides an automated system that streamlines order processing, reducing delays and minimizing human errors.
#Two
#Two
Communication Gaps:
Miscommunication between guests and staff can lead to incorrect orders and unsatisfactory service.
Communication Gaps:
Miscommunication between guests and staff can lead to incorrect orders and unsatisfactory service.
The app ensures clear and accurate communication by allowing guests to place orders directly through their devices, with precise customization options.
The app ensures clear and accurate communication by allowing guests to place orders directly through their devices, with precise customization options.
#Three
#Three
Inconsistent Guest Experience:
Guests face varying levels of service quality depending on staff efficiency and availability.
Inconsistent Guest Experience:
Guests face varying levels of service quality depending on staff efficiency and availability.
The app standardizes the ordering process, ensuring a consistent and high-quality experience for all guests.
The app standardizes the ordering process, ensuring a consistent and high-quality experience for all guests.
Problems Statement
How can we address inefficiencies and communication gaps in food ordering processes to enhance operational visibility, accuracy, and overall guest satisfaction?
Process
Process
Service Provider User Flows
Service Provider User Flows
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
Customers User Flows
Customers User Flows
This process covers the users (Customers) journey starting from Downloading the app, Signing up and Ordering to paying using digital systems for the items they have used.
This process covers the users (Customers) journey starting from Downloading the app, Signing up and Ordering to paying using digital systems for the items they have used.
Early Designs
Early Designs
This are the early designs for testing the product with one or two service providers and a couple of customs. The initial app was a web app accessed with QR code scan.
Final Designs
Customer Side Cache Menu App
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
Service Provider Side Cache Menu App
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
Credit
Want to get in touch?
Want to get in touch?
leading.sapien@gmail.com
Phone
+251 920 026242
Telegram
t.me/Pipsquick
Problems Statement
How can we address inefficiencies and communication gaps in food ordering processes to enhance operational visibility, accuracy, and overall guest satisfaction?
Problems Statement
Problems Statement
How can we address inefficiencies and communication gaps in food ordering processes to enhance operational visibility, accuracy, and overall guest satisfaction?
How can we address inefficiencies and communication gaps in food ordering processes to enhance operational visibility, accuracy, and overall guest satisfaction?
Final Designs
Final Designs
Customer Side Cache Menu App
Customer Side Cache Menu App
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
Service Provider Side Cache Menu App
Service Provider Side Cache Menu App
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.
This process covers the users journey starting from Downloading the app, Signing up and Creating a menu up to Receiving payment for the items they provided to there customers.